5 YEAR LIMITED SADDLE TREE WARRANTY
SADDLE OWNERS MUST REGISTER THEIR NEW SADDLE IN ORDER TO ACTIVATE THE WARRANTY
IRH Equestrian Limited Warranty does not apply to normal wear or damage resulting from accident, misuse, abuse or neglect. IRH Equestrian makes no warranties other than the limited warranty expressly set forth herein. MTL brand saddles are warranted by IRH Equestrian against a broken tree or a malfunction of the MTL Genesis™ adjustable tree system for a period of 5 years from the date of purchase. Please return the registration form or complete the online registration form within 10 days of receipt of your saddle.
It is our experience that any malfunction of the saddle tree and/or the Genesis Adjustable System can be a result of improper use or abuse, and IRH Equestrian has the right to determine the cause of the malfunction to be a defect, or a result of a traumatic incident that is not the responsibility of IRH Equestrian.
Some states do not allow limitations or exclusions of implied warranties, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. IRH Equestrian limited warranty gives you specific legal rights and you may have other rights which vary from jurisdiction to jurisdiction.To obtain service under IRH Equestrian limited warranty, you must be the original purchaser/user of the product and you must obtain a Returned Merchandise Authorization (RMA) number from IRH Equestrian. The product must be returned to IRH with transportation charges prepaid by the owner of the saddle, and must be accompanied by a brief description of the problem encountered, proof of purchase date and place of purchase. If a repair is approved, IRH Equestrian will cover the cost of the repair, and the return shipping back to the customer. CALL IRH CUSTOMER SERVICE 732-290-3000 for your RMA and submit this form before sending any equipment back for warranty service.